Can I Claim a Broken Screen on My HTC Smartphone with GoWarranty?

Introduction: If your HTC smartphone screen has broken, you may be wondering if you can claim under your GoWarranty extended warranty plan. Fortunately, you can indeed submit a claim for issues such as cracked, chipped, or damaged screens. However, it's important to follow the right steps and understand the terms and conditions of your warranty plan.

Process of Submitting a Claim

Submitting a claim for a screen issue with your HTC smartphone through GoWarranty’s extended warranty is straightforward. Here are the steps to take:

Contact Customer Support: The easiest way to start the claim process is to contact GoWarranty’s customer service. They will guide you through the necessary steps to file a claim. Their contact information is available on their official website or through their customer care hotline. Visit Website: Alternatively, you can visit the GoWarranty website and navigate to the claims section. Here, you can initiate the claim process directly from the website. Provide Necessary Details: When you contact GoWarranty, you will need to provide detailed information about the issue. Be prepared to explain the extent of the damage and provide any relevant evidence such as photos or videos, if possible. Submit the Claim: After providing the required information, you will submit the claim. GoWarranty will review your submission and may request further information or documentation. Expect Resolution: Once they have reviewed your claim, they will either approve it or request additional information. It is essential to stay in contact with GoWarranty during this process to keep it moving smoothly.

Common Reasons for Display Issues

Display issues are not uncommon and can be caused by various factors. Here are some of the most common causes of a broken screen on your HTC smartphone:

Cracks and Chips: These can occur due to falls, accidental drops, or even scratches over time. Side Damage: If the damage is from the sides, it might be from twisting or a sudden impact. Accurate Contact: If the issue started suddenly, it could be due to pressure or contact with a foreign object.

Preparing for the Claim

Before you proceed with the claim, make sure you take the following steps:

Remove Accessories: Take off any protective cases or screen protectors that are on your HTC smartphone. This will help in evaluating the extent of the damage more accurately. Document the Damage: Take clear photos or videos of the damaged screen. This documentation will be helpful during the claim process. Check Warranty Coverage: Verify the terms and conditions of your extended warranty plan to ensure that the screen issue is covered under the accidental damage category.

Conclusion

Overall, claiming for a broken screen on your HTC smartphone with GoWarranty is a relatively simple process. By following the outlined steps and ensuring that your plan covers accidental damage, you can take the correct actions to get your issue resolved. Remember to keep all your documentation and stay in contact with GoWarranty throughout the process to ensure timely resolution.