Complaining to DoorDash: What You Can Expect and What You Can Do

When you file a complaint with DoorDash, the process typically involves several steps. However, many users report that their complaints seem to go unheeded.

Contact Customer Support

The first step is to contact DoorDash through their app or website. They offer options for live chat, email, or phone support.

Explain the Issue

Clearly describe your complaint, whether it relates to a delivery delay, missing items, food quality, or another issue. Providing specific details will help them address your concern more effectively.

Resolution Process

DoorDash will review your complaint and may offer a resolution, which could include refunds, credits, or re-delivery of your order. The response time can vary based on the nature of the complaint and their current workload.

Follow-Up

After your complaint is resolved, you may receive a follow-up communication asking for feedback on how your issue was handled. This is an opportunity to express any further concerns.

Escalation

If you are not satisfied with the response, you can ask to escalate the issue to a supervisor or higher-level support. This step is crucial if your initial complaint went unresolved.

The Reality of Complaints with DoorDash

Many users report that their complaints are not adequately addressed. Stories abound of patrons who:

Never got their food despite filing a complaint. Were billed twice for the same order, and nothing was done about it. Were charged by DoorDash even though they picked up the food themselves and never used an order form from DoorDash. Ended up disputing more than 300 false charges on their credit card and now avoid using any restaurant that offers DoorDash delivery.

A Case in Point: Macca's Delivery Disaster

One patron ordered $47 worth of food from Macca's, expecting it to arrive within 40 minutes. Five drivers later, they arrived 40 minutes late, bringing stone-cold and missing food. DoorDash cited their terms as a reason to refuse a refund.

Alternatives to DoorDash Complaints

Some users have resorted to filing complaints with their state's Office of the Attorneys General and the Better Business Bureau (BBB). While the BBB may not be of much help, they can tarnish DoorDash's reputation. The Office of the Attorneys General, however, is an essential step. Enough complaints can lead to legal action against DoorDash if it is found to be fraudulent.