How to Change the Color of the Support Portal Button in Emails Sent from Zoho Desk
Many businesses use Zoho Desk to resolve customer issues and provide support. The ability to customize the support portal button color in emails sent from Zoho Desk can enhance user experience and brand recognition. In this guide, we will walk you through the process of changing the color of the support portal button in your Desk emails.
Why Change the Support Portal Button Color?
Choosing a specific color for your support portal button can serve multiple purposes. It can help distinguish your support portal from others, and it can make the button more visually appealing to your customers. The right color can also improve the visual consistency of your brand across different platforms. This customization is particularly useful if you have a certain brand color or if you want to match the theme of an upcoming campaign.
Step-by-Step Guide to Changing the Support Portal Button Color
Access the Admin Panel: Log in to your Zoho Desk account and go to the Admin Panel. From here, you can navigate to the settings and configurations that affect your entire support system.
Locate the Templates Section: Once in the Admin Panel, find and click on the Email Templates option. This section contains the HTML code for your support portal button and other email content. Any changes you make here will affect the emails that are sent to your customers.
Identify the Code for the Support Portal Button: Inside the Email Templates section, you will find the HTML code for the support portal button. It typically appears as a hyperlink with an a href tag. For instance, you might see a line like this:
Original Code: a href""Support Portal/a
Modify the Color of the Button: The color of the text in the support portal button is controlled by the style attribute within the a tag. To change the color, you need to add (or modify) the color property. For example, to change the text to red, your line of code should look like this:
Modified Code: a class"support-portal-button" style'color:#FF0000;' href""Support Portal/a
Save the Changes: Once you have made the necessary modifications, don't forget to save your changes. Look for a Save or Update button and click on it. This will ensure that the new button color is applied to all your outgoing emails.
Finding the Correct HTML Color Codes
There are numerous ways to find the correct HTML color codes. A handy website like HTML Color Codes can help you convert the color you desire into the correct code that can be used in HTML. By entering the name or description of the color you want, you can get the precise code you need for your support portal button.
Seek Help if Needed
If you face any difficulties while customizing your support portal button color or if you are unsure about the specific steps, it is wise to seek assistance. Nexivo Consulting provides expert advice and support for Zoho Desk and other support tools. Their team of experienced consultants can help you navigate any challenges and ensure that your support portal is as effective as possible.