Dell G5 5505 SE 2020 Laptop Booting Troubleshooting Guide

If you are encountering issues with your Dell G5 5505 SE 2020 laptop not booting or displaying errors, this guide will help you diagnose and resolve the problem.

Step 1: Establish the State of Your Hard Drive

First, you need to establish whether the hard drive is the issue. This error could mean that your hard drive has crashed, or it is not seated properly or unplugged.

Boot from a flash drive to see if the hard drive is detected.

Step 2: Accessing the BIOS and Checking Boot Order

Another method is to access the BIOS to check for the boot order and ensure that your hard drive is selected.

Access BIOS

Restart your laptop and press F2 repeatedly as soon as you see the Dell logo to enter the BIOS setup.

Check Boot Sequence

Navigate to the boot sequence and ensure that it is set to prioritize the hard drive or SSD. Make sure UEFI is enabled if your operating system requires it.

Step 3: Reseat the Storage Drive and Inspect for Damage

If you can access your laptop, you can physically reseat the storage drive to ensure that it is properly connected.

Power down the laptop and remove the battery if it is removable. Remove the storage drive and reseat it carefully. Inspect for any visible damage to the connections or the drive itself.

Step 4: Run Built-in Diagnostics and Windows Repair Tools

Restart the laptop and press F12 at the Dell logo to access the one-time boot menu. Here, you can run built-in diagnostics to check for any other issues.

If the issue persists, you can use the Windows installation media to repair the boot configuration:

Boot from the Windows installation USB or DVD. Select the repair options and run: bash bootrec /fixmbr bootrec /fixboot bootrec /scanos bootrec /rebuildbcd After running these commands, restart your laptop and see if it boots normally.

Step 5: Check for Corrupted OS

If the above steps do not resolve the issue, your operating system may be corrupted.

Use the installation media to reinstall Windows. Make sure to back up any important data if possible.

Step 6: Seek Professional Help

If you are still experiencing issues after trying these steps, it may be best to contact Dell support or take your laptop to a professional technician.

Additional Tips

Backup Data: If you can access your drive using another computer, consider backing up your data before performing any repairs or reinstallations. Check for Updates: Ensure that your BIOS and drivers are up to date to prevent future problems.

Following these steps should help you identify and fix the booting issues on your Dell G5 5505 SE laptop.