Experiencing Installation Frustrations with TV Purchases from Flipkart
When you purchase a TV from Flipkart, installation services might be offered but whether they are free depends on the specific product and seller policies. In this article, we delve into the challenges customers might encounter when dealing with installation services, examining one user's harrowing experience with Flipkart and Jeeves customer service.
Understanding Installation Charges and Services
Many brands include free installation for certain models, especially larger TVs. However, for other products, there may be a nominal fee. It's important to check the product page for specific information regarding installation fees or services. Additionally, installation services are usually available for select locations, so ensure your area is serviced.
After your TV is delivered, you may need to schedule an installation appointment. Flipkart provides a way to do this through their app or website. Always check the product details and contact customer service if you're unsure about installation costs and services.
A Personal Tale of Frustration
I recently purchased a VU LED TV from Flipkart, which needed to be delivered to my friend's address since delivery was not available for my home address. The TV was delivered on December 4th and I brought it home on the 5th. There was a warning on the Flipkart product page that self-installation might void the warranty, so I decided to get the installation from an authorised service partner, Jeeves, and scheduled it for the 7th of December.
Before the installation date, I called Flipkart customer care and requested to change the delivery address and phone number. They gave a new installation date of the 8th of December. However, on the 7th of December, the installation was cancelled. When I called to ask for the reason, they informed me that I had requested no installation, as the TV was purchased for a gift. I was confused, as I had not given any such instruction. It turned out that Flipkart had called my friend's phone number, and he mistakenly thought I had asked for the installation to be done at my home address.
The Frustrations: A Step-by-Step Analysis
On the 10th of December, I informed Flipkart that I didn't give any instructions to cancel the installation, and they gave me a new date of 12th December to resolve the issue. They also provided a backup number. However, Jeeves, the installation partner, had not been informed of these changes. They did not receive any update from Flipkart, leading to confusion and delays.
I followed up again on the 11th of December, but the service engineer could not be reached. Meanwhile, my friend received a message from Jeeves that the installation was done. I immediately called Flipkart and Jeeves to verify, but they insisted that no installation had taken place.
The situation escalated, and I received conflicting information from both parties. Flipkart insisted that my number was not updated on their database, while Jeeves claimed that my friend's number was the only updated contact.
On the 13th of December, I received a new resolution date of 18th December, but nothing was done. The process was repeated, and Jeeves provided a new installation date without verifying with Flipkart. Eventually, I called to flipkart and learned that I could get the warranty if I installed the TV myself.
Lessons Learned and Advice
The experience taught me to be cautious with online shopping, especially when partner services like Jeeves are involved. It is critical to ensure proper communication and coordination between Flipkart and its partners. Customer care from both companies can be frustrating, so it's essential to follow up and communicate your needs clearly. Additionally, self-installation might be the best option if partner services are unreliable.
If you are planning to buy a TV from Flipkart, make sure to:
Check the product details for any installation fees and availability. Contact customer service early if you need to change delivery addresses or phone numbers. Be clear and persistent in communicating your needs. Consider self-installation if partner services are unreliable.By following these steps, you can minimize frustration and ensure a smoother shopping experience.