How to Avail a Warranty for a Wipro Smart LED Bulb Purchased on Amazon
If you have recently purchased a Wipro smart LED bulb from Amazon and are experiencing any issues, it's crucial to understand the warranty process. This guide will walk you through the necessary steps to claim your warranty:
Check Warranty Details
Before contacting customer support, it's important to familiarize yourself with the warranty policy provided with the bulb. This information can typically be found in the product packaging or on Wipro's official website. By understanding the terms and conditions, you can ensure you have all the necessary information ready for your warranty claim.
Gather Purchase Information
Having all relevant purchase details at hand will make the process smoother. Collect the following information:
Order Number: This is a unique identifier for your purchase and will be required to initiate the warranty process. Purchase Date: Knowing the exact date of your purchase will help verify the warranty period. Product Details: This includes the model number and any additional information that can help identify the bulb you purchased.Contact Wipro Customer Support
The next step is to reach out to Wipro's customer service. You can find contact information on their official website. Typically, there is a dedicated warranty support line or email address where you can submit your claim.
Provide Required Information
When contacting customer support, be prepared to provide the following details:
Model Number of the Bulb: This is unique to each bulb and is crucial for identification. Order Number from Amazon: This will help verify that the bulb was indeed purchased from Amazon. Description of the Problem: Clearly explain the issue you are experiencing with the bulb.Customer support will guide you through the warranty claim process, which may involve sending the bulb back for inspection or providing additional documentation.
Keep Records
It's important to maintain a record of all communications with Wipro, as well as copies of any receipts or warranty documents you submit. This documentation can be useful for any follow-up or future reference.
Alternative Support Options
If you encounter any issues, you can also contact Amazon customer support. They may assist in facilitating the warranty claim process. For this, call 1800-425-1969 and log a complaint. The team will need the purchase date, product details, and purchase vendor details. Once a complaint is logged, expect a call back within 7 days.
Regional Offices
East: Wipro Consumer Care Lighting Group, 3 Pretoria Street, 3rd Floor, Kolkata-70007, Ph: 033 – 44045886 West: Wipro Enterprises Ltd., Unit No 611-615, 6th Floor, Commodity Exchange, Sector-19, Vashi New Mumbai - 400705 North: Wipro Enterprises Ltd., E-40/7, Okhla industrial area Phase 2, New Delhi-110020, Ph: 011 – 41708122 / 41708129 South: Wipro Consumer Care Lighting, C Block, 2nd Floor, Doddakannelli Sarjapur Road, Bangalore - 560035, Ph: 1800-425-1969By following these steps, you can effectively claim your warranty for your Wipro smart LED bulb purchased from Amazon. Remember, proper documentation and clear communication are key to a successful warranty claim process.