How to Fix No Text in or Out on a New TCL 30 Z Running Android 12

Dealing with frustration over a new TCL 30 Z running Android 12 and experiencing no text messages in or out can be quite distressing. Fortunately, there are several steps you can take to identify and resolve the issue. This guide will walk you through common causes and solutions to help you get your communications working smoothly again.

Common Causes and Fixes

There are several potential reasons why your TCL 30 Z might not be sending or receiving text messages. Here are some of the most common issues and what you can do to address them:

1. SIM Card Problems

One common issue is that the SIM card may not be inserted properly or could be damaged. Here are steps you can try:

Unplug any cables and turn off your phone. Remove the SIM card tray and carefully inspect the SIM card. Insert the SIM card back into the tray, ensuring it is seated properly. Check if another SIM card slot is available and try it. If the problem persists, contact your carrier or service provider for assistance.

2. Software Issues

If the SIM card check did not resolve the issue, it could be related to software problems. Here are steps to take:

Access the Settings menu on your phone. Tap on 'System' and then 'Advanced'. Look for 'System update' and follow the on-screen instructions to update your phone to the latest version of Android 12.

Updating your phone can help fix software bugs and improve overall performance.

3. Phone Settings Configuration

Incorrect settings on your phone could also be causing the problem. Here are some settings to check:

Ensure that Messages is set as your default texting app. Verify if SMS, MMS, or RCS messaging is enabled depending on your preferences.

4. Google Account Verification Issues

After a factory reset or software update, there might be issues with Google account verification. If this is the case, try the following:

Skip the Google account verification prompt and login later. Refer to the official TCL or Android documentation for more detailed guidance.

Additional Steps and Tips

If updating, checking settings, and verifying your account do not resolve the issue, consider these additional steps:

Restart your phone and check your network connection. Update your messaging app and clear its cache. Review your message settings to ensure they are correctly configured.

Double-check that your SIM card is properly inserted and that your network settings are correct.

If your problem continues, a factory reset may be necessary. However, make sure to back up your data before proceeding to avoid losing any important information.

As a last resort, contact TCL customer support or visit a nearby service center for further assistance.

Conclusion

By following these steps, you can identify and solve the issue of no text in or out on your new TCL 30 Z. If you have tried all the solutions and still face problems, do not hesitate to seek professional assistance from TCL or your service provider.