How to Fix a Mac That Won't Shut Down

Encountering issues with your Mac not shutting down can be frustrating. Here’s a comprehensive guide with multiple steps to help you troubleshoot and resolve the problem. Remember, following these steps can restore normal functionality to your system, ensuring a smoother user experience.

1. Force Quit Applications

If your Mac won't shut down, it might be due to an application that's preventing the shutdown process. You can force quit the application to resolve this issue.

Hold down Command Option Esc to open the Force Quit Applications window. Select any unresponsive or non-responsive applications and click Force Quit.

2. Use Terminal to Force Shutdown

If the normal shutdown procedure isn't working, you can use Terminal to force the shutdown process.

Open Terminal found in Applications Utilities. Enter the following command and press Enter: sudo shutdown -h now. You may be prompted to enter your administrator password.

3. Check for Software Updates

Outdated software can sometimes cause unexpected issues. Make sure all your software, including macOS, is up to date.

Go to the Apple Menu and select System Preferences. Select Software Update. Install any available updates and try shutting down again.

4. Reset SMC System Management Controller

If you have an Intel-based Mac, resetting the SMC can resolve the shutdown issue.

Shut down your Mac. For MacBooks with non-removable batteries, press Shift Control Option Power for 10 seconds, then release all keys and turn it on. For desktops, unplug the power cord, wait 15 seconds, plug it back in, and wait another 5 seconds before turning it on.

5. Reset NVRAM/PRAM

Resetting the NVRAM or PRAM can resolve some hardware or software issues.

Shut down your Mac. Turn it on and immediately press and hold Option Command P R for about 20 seconds. Release the keys after you hear the startup sound or see the Apple logo.

6. Boot into Safe Mode

Booting your Mac into Safe Mode can help identify and resolve the issue.

Restart your Mac and immediately hold the Shift key until you see the login screen. Once in Safe Mode, try shutting down normally.

7. Check for Disk Errors

Disk errors can cause malfunctioning shutdowns. Use Disk Utility to check and repair any issues.

Open Disk Utility found in Applications Utilities. Select your startup disk and click First Aid. Follow any prompts to check and repair any issues.

8. Check Login Items

Some login items might be preventing the shutdown process.

Go to the Apple Menu and select System Preferences. Select Users Groups. Select your user account and click Login Items. Remove any unnecessary items and try shutting down again.

9. Reinstall macOS

If all other steps fail, consider reinstalling macOS. Ensure you back up your data before proceeding.

After reinstalling, if the issue persists, it might be worth consulting Apple Support or visiting an Apple Store for further assistance.

By following these steps, you should be able to resolve the issue and ensure your Mac shuts down normally.