How to Recover Files and Data from a Non-Responsive Samsung Galaxy J5 2017

When your Samsung Galaxy J5 2017 cannot be turned on due to a broken display or other issues, recovering your precious files and data can seem like an impossible task. However, there are several methods you can try to access your files even if the device is unresponsive.

Remote Access to Contacts and Photos

One of the most reliable methods is to access your data remotely through Google or iCloud. If you have a Google account linked to your phone or if you have performed recent backups via iCloud, you can retrieve your contacts and photos.

Using Google Backup

To access your contacts, go to and sign in with your Google account. This will allow you to view all your contacts from your last successful backup. Similarly, to access your photos and videos, visit Ensure that your phone was set to back up your data periodically for these options to be available.

Google Account Considerations: If you have a recent backup of your contacts and photos, you can easily access them. However, if your photos and videos were not set to back up, you may not have a recent copy of them available.

Reinstalling Apps

Apps may not be as straightforward to recover, as they often do not back up or transfer properly from one device to another. However, reinstalling a few apps is usually not a significant issue. If you had essential apps, you might need to reinstall them on your new phone.

Data Recovery Services

If the above methods do not work, you can take your phone to a data recovery service. Local data recovery companies specialize in retrieving data from non-functional devices. Search for such companies in your area and bring your phone to them for data recovery.

Alternative Methods

There are also alternative methods you can try, such as using the Android File Transfer app (if you are on a Mac) or relying on your computer to automatically download your pictures and videos when you plug your phone into the USB port.

On a Mac:

Install the Android File Transfer app. Connect your phone to your Mac using a USB cable. Open the Android File Transfer app and select your device. Choose to download files from your device.

On a Windows computer:

Connect your phone to the computer using a USB cable. Watch for a notification in your system tray indicating that a new device has been connected. Click on the device to open it. Select the files you want to download.

Conclusion

While the methods mentioned above are useful, it is essential to note that the success of data recovery depends on whether you had backups and whether the device can be accessed through any means. If all else fails, professional data recovery services are an option to explore.