Are you facing issues with receiving or making calls on your Moto G5 Plus, but you can still access the internet? Don't worry! This guide will walk you through some simple troubleshooting steps to help you get your phone's call functionality working again. Follow these instructions to resolve the problem and get back to your usual communication methods.

Reboot Your Phone

Often, issues with mobile devices can be easily resolved by a simple reboot. Here’s how to do it:

Press and hold the Power/Sleep button on the top or bottom of your phone until the Power Off menu appears. Tap the Power off option. Wait for a few seconds for your phone to completely shut down. Then, press the Power/Sleep button again to restart your phone.

Ensure VoLTE is Enabled

Voice over LTE (VoLTE) is a technology that allows you to make voice calls while using the faster LTE network. If VoLTE is not enabled on your Moto G5 Plus, you might not be able to make or receive calls.

Steps to Enable VoLTE:

Go to Settings > Network internet > Mobile network. Check if VoLTE is listed. If it is, toggle the switch to On. If it’s not available, you may need to install a third-party app to enable VoLTE. Some popular apps include WowSims, T-Mobile VoIP Enabler, LIBMobile, and many more. Be cautious when downloading apps from third-party sources and ensure they come from trusted developers.

Remove and Reinsert the SIM Card

Occasionally, a simple SIM card reset can resolve connectivity issues. Here’s how to do it:

Insert a needle or SIM card ejector tool into the hole on the side of your phone to release the SIM card tray. Remove the SIM card and clean it with a soft, lint-free cloth if it is dirty. Reinsert the SIM card, making sure it is fully seated in its slot. Place the SIM card tray back into the phone and ensure it is securely reinserted.

Toggle Aeroplane Mode

Toggling the Aeroplane mode off and back on can help resolve signal strength issues and other connectivity problems. Here’s how to do it:

Go to Settings > Airplane mode. Toggle the switch to turn Aeroplane mode on and then back off again.

Conclusion

By following these troubleshooting steps, you should be able to resolve the issues you're experiencing with call functionality on your Moto G5 Plus. Rebooting your phone, ensuring VoLTE is enabled, and resetting or cleaning the SIM card can help restore your phone’s call capability.

For further assistance, you can also contact the mobile network provider or Apple Support. If the issue persists, it might be a good time to consider visiting an authorized service center for a professional assessment.