Moto G2 Battery Draining and Not Charging: Troubleshooting and Solutions
Many users, including myself, have encountered the frustrating problem of their Moto G2 battery completely draining and then failing to charge. This issue isn#39;t unique to a single user; several tech enthusiasts and users have reported similar experiences. The common issue often revolves around the battery dying completely, leading to a failure to charge, which can be incredibly frustrating, especially when the phone is relatively new.
Common Issue: Battery Draining to 0%
One of the most common scenarios in which such a problem arises is when the phone battery is drained fully, then fails to charge again. This has happened to me once, and it was a terrifying experience. When the battery is at 0%, the phone becomes virtually unusable, and the frustration of not being able to charge it can be overwhelming. The only solution I could think of at the time was to unplug and replug the charger repeatedly. After several attempts, the phone eventually started to charge. This approach might not work for everyone, but it certainly helped me.
Why Does This Happen?
The reason behind this issue can be attributed to the battery management system in the Moto G2. When the phone battery is drained to 0%, the system may enter a protective state, preventing the phone from charging until the battery has some residual energy. This is a safety feature to prevent deep discharging, which can cause permanent damage to the battery.
Steps to Try Before Contacting Manufacturer
Before considering contacting Motorola for assistance, it's crucial to troubleshoot the issue yourself. Here are a few steps you can follow to resolve the problem:
Wait and Keep the Phone Plugged In: Allow the phone to remain connected to the charger without any indications of charging for a few hours. This can sometimes help the phone gain enough energy to start the charging process. Check for Hardware Issues: Ensure that the charger and cable you are using are well-constructed and not damaged. Replace them if necessary. Factory Reset (If Warranty Permit): If the phone is still under warranty, you can consider performing a factory reset. This can sometimes resolve software-related issues. However, back up your data before proceeding. Remove External Accessories: Disconnect any accessories or external devices connected to the phone. Sometimes these can interfere with the charging process.Contact Warranty Coverage
If the issue persists even after trying the above steps, it's best to check your phone's warranty coverage. Most manufacturers offer some form of warranty, and you should contact the warranty service provider for further assistance. If the phone is still under warranty, they may provide a replacement or repair service.
Conclusion
Dealing with a Moto G2 that has drained its battery completely and is now not charging can be incredibly frustrating. However, with a little troubleshooting and patience, you can often resolve the issue yourself. Remember to check the phone's warranty coverage before considering any further actions. By understanding the common causes and following the steps outlined in this guide, you can hopefully restore your phone to full functionality.