Solving a Frozen Samsung J5 Pro Screen with Guide and Tips
If you are experiencing a frozen screen on your Samsung J5 Pro, it can be a frustrating issue. You may notice that pressing the volume buttons and power button does not work, and instead, your device only takes a screenshot. In this guide, we will discuss why this might be happening and provide you with steps to troubleshoot and potentially resolve the issue.
Understanding the Issue
When your Samsung J5 Pro's screen gets frozen, it means that the device is unable to react to any input. One of the common symptoms is the failure to respond to the volume buttons and power button. Additionally, if it takes a screenshot, it might indicate that the power consumption is still active, but the processor is stuck.
Steps to Resolve the Issue
It's important to follow these steps in a systematic manner to identify the source of the problem and hopefully resolve it:
Step 1: Quick Power Cycle
Start with a quick power cycle, also known as a hard reset:
Press and hold both the Power and Volume Down buttons simultaneously for about 10 seconds. This should force the device to reboot if it is capable of doing so. Observe if the device restarts and the issue is resolved. If it does, you can likely conclude that the software glitch was causing the issue.Step 2: Ensure Correct Usage of Screenshot Function
Some users might confuse the screenshot function with a power cycle. Make sure that the screenshot function is not being mistaken for a power cycle:
Long-press both the Power and VOLUME DOWN buttons together to take a screenshot. Remember, the correct way is to press both buttons simultaneously for about 1 second, not holding them for 10 seconds as a power cycle. After taking a screenshot, your device should return to the home screen. If it does not, then it's likely a more severe software or hardware issue.Step 3: Reboot in Safe Mode
If the quick power cycle did not work, consider rebooting your device in safe mode:
Power off the device. Press and hold the Power button until the Samsung logo appears, then quickly press the VOLUME DOWN button multiple times until you see "Memoryifix" or "Safe Mode." If you see this, you are in safe mode. If you are in safe mode, try using your phone and see if the issue persists. If it does not, it is likely a software update or an app causing the problem. If it does, proceed to the next step.Step 4: Perform a Factory Data Reset
As a last-resort option, you may need to perform a factory data reset. This action will erase all data on your phone:
Power off the device. Press and hold the Power button and VOLUME DOWN button simultaneously for 10 seconds until the Samsung logo appears. Navigate to the "wipe data/factory reset" option and confirm to proceed. This step will erase all your personal data, so make sure you have a backup. After the reset, follow the on-screen instructions to restore your phone. If the issue persists, it may be a hardware issue, and you should consider professional help.Hardware Issues
If none of the above methods work, there is a possibility that the issue is related to hardware. Here are some things to check:
Ensure that the battery is properly seated and not damaged. Consider trying a different charger or battery. Inspect the buttons for any physical damage, and check if the screen has any liquid damage. Contact a certified service center to diagnose and repair the device if the issue cannot be resolved through software solutions.Conclusion
Solving a frozen screen on your Samsung J5 Pro can be challenging, but with the right steps, you can often resolve the issue yourself. Remember to troubleshoot in a systematic manner, starting with a quick power cycle and moving to more drastic measures like a factory reset if necessary.