Solving the Canon 5B00 Error Code TS704: A Comprehensive Guide

The Canon 5B00 error code TS704 is a common issue that can affect your printing experience, particularly when the connection between your computer and the printer is lost. This guide will walk you through the steps to resolve this issue effectively, ensuring your printer runs smoothly.

Understanding the Error Code

The Canon 5B00 error code TS704 is a widespread printer error that occurs when the printer detects a loss of connection with your computer. This error can be discouraging, but fear not; this article will provide you with detailed steps and solutions to address the issue.

Diagnostic and Troubleshooting Steps

To fix the Canon 5B00 error code TS704, follow these steps:

Check the USB Cable Connection: The first step is to ensure that the USB cable between the printer and your computer is connected securely. A loose connection or a cable that is damaged can cause this issue. Perform a Device Setup: Go to the printer's control panel and perform a device setup. This involves navigating the menu by pressing Setup and then Device Settings. Initiate a Reset: In the device settings, locate the Reset option and select it, then press OK. This will perform a soft reset of the printer, which can often resolve connectivity issues. Perform a Full Reset: Move to the Reset Everything option and select it, then press Yes. Confirm this action by pressing OK. This will reset the printer to factory settings, which can fix persistent connection problems.

The Underlying Issue: Ink Absorber Full or Almost Full

According to the official Canon support site, the error code TS704 can also indicate that the ink absorber in your printer is full or almost at 100% capacity. This means that even if you temporarily bypass the error with the above steps, addressing the issue with the ink absorber is crucial.

When the ink absorber reaches its limit, it may block the ink flow, causing the printer to malfunction and display the error code. In such cases, the printer will refuse to print until the ink absorber is either serviced or replaced.

The only options available are to service the ink absorber or replace the part altogether. Service involves cleaning or partially removing the ink absorber to free up space, while a replacement will involve purchasing and installing a new ink absorber unit.

Troubleshooting Tips and Recommendations

To prevent the Canon 5B00 error code TS704 from recurring, consider these practical steps:

Regularly Check Ink Levels: Keep an eye on the ink level in your printer. If the ink is running low, refill it to avoid unnecessary stress on the ink absorber. Perform Regular Maintenance: Clean your printer regularly, especially the ink absorber, to ensure it is not clogged or full. Use Top-Quality Ink: Using low-quality ink can cause blockages and rapidly fill the ink absorber. Opt for reliable and compatible ink cartridges. Monitor Printer Health: Keep an eye on any unusual noises or signs of wear and tear. Address these issues promptly to prevent further complications.

Conclusion

The Canon 5B00 error code TS704 can be a nuisance, but with the right troubleshooting steps, you can resolve it and keep your printing experience smooth. If the issue persists, consider servicing or replacing the ink absorber. Remember, regular maintenance and care for your printer can help prevent such errors from occurring in the future.