Solving the Problem of Unable to Record Calls on Samsung Galaxy S20
Phones like the Samsung Galaxy S20 come packed with a host of call recording features, but sometimes, due to various reasons, you might find yourself unable to record calls. This article explores the common reasons behind this issue and provides a comprehensive guide on how to resolve it.
Region Restrictions
One of the primary reasons why call recording might be disabled on your Samsung Galaxy S20 is due to regional restrictions. Legal regulations can vary by country, and some regions might not permit call recording due to privacy concerns or other legal reasons. It is essential to check if call recording is permitted in your area.
Software Version
Another common issue is that your phone software version may be outdated. Software updates often include new features or bug fixes, which could affect the functionality of call recording. Ensure that your phone is running the latest software version available to ensure smooth operation.
Settings Configuration
To enable call recording, you need to configure the settings correctly:
Open the Phone app on your Samsung Galaxy S20. Tap on the three-dot menu or Settings icon. Look for the Call Recording option and ensure it is enabled.Follow these steps to get your call recording settings in place.
Third-Party Apps
If you are using a third-party app for call recording, it is crucial to make sure it is compatible with your device and has the necessary permissions. Third-party apps might not always be up-to-date, and they might require specific permissions to function correctly. Make sure that the app is updated and has all the necessary permissions.
Bug in VoLTE Settings
If your device supports VoLTE Voice over LTE, it's possible that certain carriers do not support call recording through this feature. Check with your carrier to see if call recording is an option. Some VoLTE features might interfere with call recording, so it is important to check for any known issues.
Permissions Issues
The Phone app requires certain permissions to record audio. Check the app settings to ensure that the app has the necessary permissions to access the microphone and other audio devices. This is a default setting in most Android devices and should be enabled by default.
Hardware Limitations
Although the Galaxy S20 is designed to record calls, hardware issues can sometimes affect the microphone or speaker, leading to problems with call recording. Make sure that the microphone and speaker are functioning correctly and that there are no hardware issues.
Alternative Solutions
If checking these solutions does not resolve the issue, consider reaching out to Samsung support or your carrier for further assistance. Additionally, you can explore alternative solutions like using a different call recording app from the Play Store. Download a reputable app, grant the necessary permissions, and you'll be ready to record your calls.
Manual Steps to Enable Call Recording
If you decide to use a third-party app, follow these steps:
Open the Phone app on your Galaxy S20. Click the 3-dot menu button. Select Settings in the overflow menu list. Tap on Recording calls. Click on Auto Recording. Turn on the slide switch to enable voice call recording. To select which calls to record, choose the appropriate option: All numbers, Unsaved numbers, or Selected numbers. If you choose Selected numbers, you can manually add the numbers you wish to record. To find your recorded calls, go to the My Files app and navigate to the Call folder under Internal Storage. Alternatively, you can access recorded calls through the Phone app by clicking the 3-dot menu and selecting Recorded Calls.It is important to note that the voice call recording feature may not work when the VoWiFi feature is activated on your Galaxy S20 or the Galaxy S20 Ultra. Ensure that you are not using VoWiFi when attempting to record calls.