Troubleshoot and Fix a Non-Responsive Xbox One S Wireless Controller

If you're finding that your Xbox One S wireless controller only turns on when plugged in, you're not alone. Many users encounter this issue. In this guide, we'll walk you through the steps to diagnose and resolve the problem, ensuring you regain control of your gameplay experience.

Common Reasons for a Non-Responsive Wireless Controller

There can be several reasons why your Xbox One S wireless controller only turns on when plugged in. Here are some of the most common issues:

Firmware Update Requirement: The controller may not be able to connect wirelessly due to outdated firmware. An update is needed to ensure compatibility and performance. Battery Issues: The controller's batteries may be dead or low, making it unable to maintain its wireless connection without a power source. Manual Syncing: The controller may not be properly synced with the console. Manual re-syncing can resolve connection issues.

Steps to Diagnose and Fix the Issue

Let's walk through the steps to diagnose and fix your non-responsive Xbox One S wireless controller:

1. Update Firmware if Needed

Check if your controller needs an update:

Plug in your wireless controller. Go to the Settings of your Xbox One S. Navigate to Devices > Connections > Accessories. Highlight your controller and press A. Check if a notification appears indicating an update is available. If so, follow the prompts to update the firmware.

An updated firmware can significantly improve connection stability and performance.

2. Replace the Batteries

Low or dead batteries can cause the controller to malfunction. Replace the batteries if you haven't done so in a while:

Unscrew the back cover of your wireless controller to access the battery compartment. Remove the old batteries and insert new AA batteries into the controller. Ensure the batteries are correctly placed and the contacts are clean. Recheck the battery compartment to ensure closure.

After replacing the batteries, test the controller to see if the issue is resolved.

3. Ensure Proper Manual Syncing

If the controller still fails to connect wirelessly, it might be due to improper manual syncing:

Disconnect the wireless controller from the console. Ensure both the console and controller are powered on. With the controller facing towards the console, start a countdown from three. Press and hold Guide on the controller. Repeat the Guide press until the controller successfully syncs, which should cause the LED light on the controller to turn green.

This manual re-syncing process can sometimes resolve connection issues.

When All Else Fails

If none of the above steps resolve the issue, it's possible that the controller is faulty or needs repair. Here's what you can do:

Visit the official Xbox support page for guidance on returning your controller for repair or replacement. Submit an RMA (Return Merchandise Authorization) request if necessary.

Additional Tips and Considerations

To prevent issues in the future, consider the following additional tips:

Regularly update your console and controller firmware to ensure compatibility and performance. Use high-quality, genuine batteries for your controller to avoid unexpected performance drops. Store your controller properly when not in use to protect its components from damage. Consider using a charging dock for extended use, ensuring your controller doesn't run out of power during extended gaming sessions.

By following these steps and maintaining your Xbox One S and controller, you'll be able to enjoy consistent and reliable gameplay without the frustration of a non-responsive controller.