Troubleshooting Adobe Acrobat Crashes on Mac OS High Sierra
Adobe Acrobat is a powerful tool for managing and viewing PDF documents, but it can be frustrating when it crashes unexpectedly. If you're experiencing frequent crashes of Adobe Acrobat under Mac OS High Sierra, you're not alone. This article will guide you through some steps to resolve the issue, including uninstalling and reinstalling the software, and logging crash data for further analysis.
Understanding the Issue
Many users report that Adobe Acrobat keeps crashing on Mac OS High Sierra. This can be particularly disconcerting, especially for those who rely on PDF documents for work or personal use. The crashes can vary, from unexpected force quits to the application simply closing without warning.
Why Does Adobe Acrobat Crash?
The exact reason for the crashes can be hard to pinpoint. Here are some possible causes to consider:
Incompatibility: The latest versions of Adobe Acrobat may not be fully compatible with your version of macOS. This can cause conflicts that lead to crashes. Outdated Mac OS: Updating macOS can sometimes introduce new issues or incompatibilities with pre-existing software. System Revisions: Significant changes in macOS versions, such as updates from Sierra to High Sierra, can sometimes lead to compatibility issues. Software Bugs: Adobe Acrobat, like any software, can have bugs that are not detected during the development and testing phases.Solution: Uninstall and Reinstall Adobe Acrobat
One common solution that many users have found helpful is to completely uninstall and then reinstall Adobe Acrobat. This process can help clear any temporary files or configuration issues that may be causing the crashes.
Backup Your Data: Ensure you save all your important files before proceeding. Uninstall Adobe Acrobat: Use the App Store to uninstall Adobe Acrobat. If it’s not directly available there, check for the Adobe Creative Cloud application, as it can control the installation and removal of other Adobe products. Clear Preferences: Sometimes, the preferences can get corrupted, leading to crashes. Deleting the Adobe preferences and cache files can help. You can find these files in /Users/[Your Name]/Library/Preferences and /Users/[Your Name]/Library/Caches. Reinstall Adobe Acrobat: Download the latest version of Adobe Acrobat from the official Adobe website and reinstall it following the instructions in the installer.Logging Crash Data
Another helpful step is to gather and log the crash data. This data can provide insights into what might be causing the crashes and can be useful for Adobe to identify potential issues in future updates. Here’s how you can do it:
Enable Crash Reports: Make sure your Mac is set to automatically collect and send crash reports. You can do this by going to System Preferences Privacy Diagnostics Usage Reporting. Collect Crash Logs: When Acrobat crashes, a crash log file is usually generated. These logs are usually stored in /Library/Logs/DiagnosticReports. You can use a tool like CrashReporter for easier access to these logs. Submit the Logs: Email the logs to acrolinx@ or use the feedback option in the Adobe Creative Cloud app to send the logs directly to Adobe for analysis.Conclusion
Experiencing crashes with Adobe Acrobat on Mac OS High Sierra can be a pain, but it's often solvable. By uninstalling and reinstalling the application, clearing preferences and cache, and logging crash data, you can greatly improve the stability of the software. Remember to always keep your software up to date and monitor for any new releases that might address compatibility issues.