Troubleshooting Bose QuietComfort 35 Headphones: Connection Issues and Pairing Problems

Recently, some users have encountered issues with their Bose QuietComfort 35 (QC35) headphones while attempting to connect them to a new device. Many have reported that the headphones do not enter pairing mode even after pressing the Bluetooth button. This article will guide you through the steps you can take to resolve this issue and troubleshoot similar problems.

Common Issues with Bose QC35 Headphones

Users have noted that when they press the Bluetooth button on their Bose QC35 headphones, the blue light does not turn on, indicating that the headphones are not entering pairing mode. This can be frustrating, especially when you need to connect the headphones to a new device. The official Bose website provides vague instructions, suggesting a so-called 'reset' that does not fix the issue. Furthermore, customer service can sometimes be unhelpful and provide inconvenient solutions like giving you a new set of headphones instead of resolving the problem.

Understanding the Cause of the Problem

It's crucial to understand that a significant issue with the Bluetooth button on these headphones is due to the material used in its construction. Many have reported that the button is made of plastic, which can be prone to defects or not function properly at times. This plastic button is responsible for the connection issues and preventing the headphones from entering pairing mode.

Step-by-Step Troubleshooting Guide

Here’s a comprehensive guide to help you troubleshoot the connection issues with your Bose QC35 headphones:

Step 1: Check the Bluetooth Button

Start by inspecting the Bluetooth button on your QC35 headphones. Since the button is plastic, it can easily malfunction. Ensure that the button is not damaged or loose. If you notice any issues, you may need to replace the button, although this is a more advanced task and may require professional assistance.

Step 2: Reset the Bluetooth Module

While the official guidance from Bose is not particularly helpful, you can try performing a reset on the Bluetooth module. To do this:

Power off the headphones. Press and hold the power button and the Bluetooth button simultaneously for 15 seconds. Release both buttons and wait for the headphones to restart. Attempt to pair the headphones again.

If the reset does not work, you may need to proceed to the next step.

Step 3: Factory Reset the Headphones

If the basic reset does not resolve the connection issue, you can try a factory reset on your headphones. Be aware that this step will erase all your settings and customizations on the headphones:

Power off the headphones. Press and hold the power button for 15 seconds until the quick-change display appears. Press the Bluetooth button once to switch between EQ settings. Power off the headphones. Press the power button and the Bluetooth button simultaneously for 12 seconds. The headphones will restart and you can then attempt to pair them again.

Step 4: Use Alternative Pairing Methods

If the above steps do not work, try using an alternative pairing method on your device. This can provide additional insights into whether the issue lies with the headphones or the device:

Ensure that both your device and the headphones are within a range of 30 feet. Power off and then power on the headphones if necessary. Go to your device's Bluetooth settings and add the headphones manually. Select the headphones from the list and wait for them to connect.

If the headphones still will not connect, the issue may be inherent to the headphones themselves, and you may need to consider contacting Bose's customer service for further assistance.

Conclusion

If you are experiencing issues with your Bose QuietComfort 35 headphones, try following the steps outlined in this guide. By carefully inspecting the Bluetooth button and performing a reset or factory reset, you can often resolve the connection issue. Remember to consult Bose's official support and check for any updates or firmware changes that might address the problem. If the issue persists, it may be necessary to contact Bose's customer service or seek professional assistance.

Related Keywords

Bose QC35, Bluetooth Connection Troubleshooting, Headphone Pairing Issues