Troubleshooting Call and Text Issues After Changing the SIM Card on Your Google Nexus 5X

Recently, you changed the SIM card in your Google Nexus 5X. Now, you are experiencing issues with making calls and sending texts, even though the device shows an available cellular network. This guide will walk you through the troubleshooting steps you can take to resolve this issue.

Understanding the Issue

When you change the SIM card in a mobile device, it is essential to ensure that the SIM card is activated with the appropriate service provider. The cellular signal strength (represented by bars or dots) is a good indicator that the device is receiving signals from the network, but it does not automatically mean that you can make calls or send texts.

To be able to make most calls and send texts, you must have a legitimate account with the service provider associated with your SIM card. If you dial an emergency call, the device should be able to connect regardless of the account status, assuming your SIM card has the correct information.

Steps to Troubleshoot

Verify SIM Card and Network: Confirm that the SIM card is correctly inserted and properly activated. The cellular network bars or dots indicate that the device is receiving signal from the network, but remember, this alone doesn’t guarantee that calls and texts can be sent. Check for Active SIM Card Account: Ensure that the account associated with your SIM card is active and activated. A deactivated account can prevent calls and texts from going through. Check Network Settings: Go to your phone's settings and confirm that the network settings are set to automatically select a network, or to the correct network type (4G, 3G, or 2G). Restart Your Device: A simple restart can sometimes resolve connectivity issues. Perform a soft reset by pressing and holding the power button, then selecting the restart option from the menu that appears. Contact Your Service Provider: If the above steps do not resolve the issue, contact your service provider for further assistance. If you’re on Verizon, there have been longstanding issues with Verizon activation of the Nexus 5X. You’ll need to keep your phone’s IMEI number handy, as you may need it to troubleshoot the issue.

Additional Tips

If you are unsure about the activation status of your SIM card, you can contact your service provider directly. They can help you verify if your SIM card has been activated and if any additional steps are needed. For Verizon, you can call their helpline and provide your IMEI number for support. This can help them identify and resolve any issues more efficiently.

By following these steps, you should be able to resolve the call and text issues you are experiencing with your Google Nexus 5X. Remember, a properly activated SIM card and clean network settings are key to ensuring that your device functions correctly.