Troubleshooting Fire Stick Disconnection and Remote Issues with Share IT App

In this article, we will explore a common issue faced by Fire Stick users where the device loses internet connection after running the Share IT app. This problem can be exacerbated by additional issues such as the remote control ceasing to function. We will discuss effective troubleshooting methods to resolve these issues.

Identifying the Problem

Users may encounter the following issues:

The Amazon Fire Stick is disconnected from the internet after running the Share IT app. The remote control ceases to function, rendering the Fire TV Remote App unusable. The Fire Stick seems to stop connecting to the WiFi router once the app is installed.

Understanding the Cause

The root cause for this problem often lies in the operating mode of the Share IT app. This app can create a hotspot, which may interfere with the stick's ability to connect to the main WiFi router. Additionally, when the Fire Stick is running the app, it might lose its internet connectivity as it tries to access the hotspot instead of your primary network.

Solution: Adjusting WiFi Router Settings

One effective solution to this issue is to adjust the settings on your WiFi router. Here's a step-by-step guide to resolve the problem:

Ensure your WiFi router's 5GHz band is set to a supported channel by the Amazon Fire Stick. Identify the supported channel range for Amazon Fire Sticks, which is 36-48. Access your router's settings and change the 5GHz band channel from "AUTO" to a specific channel within the supported range, such as 36.

After making these changes, your Fire Stick should be able to reconnect to your primary WiFi network smoothly, without any interference from the Share IT app's hotspot.

Testing the Solution

Follow these steps to test if the changes have resolved the issue:

Uninstall the Share IT app if it is installed. Restart your Amazon Fire Stick. Attempt to connect to your WiFi router and ensure the Fire Stick is functioning properly. If the Fire Stick still has connectivity issues, consider reinstalling the Share IT app and testing the functionality again.

By following these simple steps, you can ensure that your Fire Stick maintains stable internet connection and remote control functionality without relying on the Share IT app's hotspot.

Additional Tips and Precautions

To avoid similar issues in the future, consider the following tips:

Keep the Share IT app in limited use and uninstall it if not required. Regularly update your Fire Stick and router software to the latest versions. Monitor network settings and channel usage to ensure they are optimized for your devices.

Conclusion

While the Share IT app can be a handy tool for mirror casting and other tasks, there are potential pitfalls when it comes to internet connectivity and remote control functionality. By understanding the cause and implementing the proper solutions, you can maintain a seamless experience with your Amazon Fire Stick and WiFi router.