Troubleshooting Logitech M331 Mouse Without USB Receiver

When you open your brand new Logitech M331 mouse, you may find that the USB receiver is missing. No need to worry; there are several ways to connect your mouse to your computer. This guide will walk you through the steps to get your mouse working, whether you need to check the packaging, use a Logitech Unifying receiver, or connect via Bluetooth.

1. Check the Packaging

Sometimes the USB receiver can be mistaken for part of the packaging or the mouse itself. A simple check of the box and any protective materials can reveal the missing piece. Most packaging includes a small section or a protective compartment labeled 'USB receiver.'

2. Utilize a Logitech Unifying Receiver

If you have other Logitech devices, you might already have a Unifying Receiver. Unifying receivers are designed to support multiple Logitech devices, including the M331 mouse. These receivers can be plugged into a USB port on your computer, and then you can pair your M331 mouse with it. Here’s how to do it:

Plug the Unifying Receiver into a USB port on your computer. Turn on your Logitech M331 mouse. Ensure Bluetooth is enabled on your computer. Open the Bluetooth settings on your computer. Pick 'Logitech M331' (or the model name if different) from the list of available devices.

Once paired, the M331 mouse will work seamlessly with your computer, even when connected wirelessly.

3. Try a Bluetooth Connection (If Available)

Although the Logitech M331 mouse does not support Bluetooth out of the box, some newer models do if they are upgraded with Bluetooth technology. If your version supports Bluetooth, here’s how to connect it directly to your computer:

Turn on the mouse. Go to your computer's Bluetooth settings. Make sure Bluetooth is enabled. Look for new devices and select your M331 mouse from the list. Follow the on-screen instructions to pair the mouse with your computer.

Note that not all versions of the M331 support Bluetooth, so check the specific model and any updates you have made.

4. Contact Logitech Support

If you have thoroughly checked your packaging, but still cannot locate the USB receiver, consider reaching out to Logitech customer support. They can provide you with a replacement or offer alternative solutions to get your M331 mouse connected.

Simply visit Logitech's support website to contact their customer service. Provide them with your model number and details of the issue, and they can guide you further.

Additional Tips

When traveling with your mouse, make sure it is properly packed in its case to avoid losing the USB receiver. If you are unable to locate the receiver, you can purchase a new one or a Logitech Unifying receiver, which can be used with the M331 mouse.

Further Reading

If you would like to learn more about the Logitech M331 mouse, you can watch a full review video. Here is a link to a full review video (please enable subtitles if needed).

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