Troubleshooting Moto G4 Plus Turbo Charging Issues: A Comprehensive Guide

Have you noticed that your Moto G4 Plus has stopped charging with Turbo Charge? Don't worry; this article provides a step-by-step guide to diagnose and solve the problem.

1. Check the Charger and Cable

A simple yet crucial step is to ensure that the charger and cable you are using are compatible and in good condition. Use the original Turbo Charger and cable that came with your phone. If you don't have them, try using a compatible Turbo Charger.

Inspection Checklist:

Check for any signs of damage or wear on the charging cable. Ensure the charger is functioning properly.

2. Clean the Charging Port

The buildup of dust, lint, or debris in the charging port can affect the charging process. Use a soft brush or a toothpick to carefully clean the charging port. This will help ensure that the charging port is free of obstructions.

3. Restart Your Phone

Software-related issues can sometimes prevent the Turbo Charge function from working. Restarting your phone can resolve these issues. Sometimes a simple restart can toggle Turbo Charge back into function.

How to Restart:

Press and hold the power button. Choose to restart your device from the options that appear.

4. Try a Different Power Source

Ensure that the current power source is not the issue. Try plugging the charger into a different wall outlet or charging through a USB port on a computer. This process will help eliminate any potential power source problems.

5. Check for Software Updates

Ensure your phone is running the latest software version. Outdated software can sometimes cause issues with charging functions. Check for updates through the following steps:

Go to Settings. Scroll down and select About Phone. Tap on System Updates.

Any available updates should be installed automatically. If not, download and install them manually from within the settings.

6. Boot Your Phone into Safe Mode

Safe mode can help determine if a third-party app is causing the issue. To boot your phone into safe mode:

Press and hold the power button until the options menu appears. Select and hold Safe Mode. If the phone boots into safe mode, it indicates that a third-party app is the cause.

Try disabling recently installed apps and restart your phone to see if the Turbo Charge function returns.

7. Perform a Factory Reset (As a Last Resort)

If none of the above steps resolve the issue, consider performing a factory reset. This will restore your phone to its original factory settings, but it will erase all data and settings. Make sure to back up your data before proceeding.

Reset your phone by navigating to Settings > Backup Reset > Factory Reset. Follow the on-screen instructions to complete the factory reset.

Note: Perform this step as a last resort, as it will erase all data on your device. Make sure to back up your important data before proceeding.

Seek Professional Help

If the problem persists even after following these steps, it could be a hardware issue. Contact Motorola support or visit a professional repair service for further assistance.

By following these steps, you should be able to diagnose and potentially resolve the issue with your Moto G4 Plus Turbo Charging.