Troubleshooting Reliance Jio: Why Can't I Make Calls Using Dialer?

Have you ever experienced the frustration of trying to make a call with Reliance Jio's dialer, only to find that your calls unexpectedly drop or fail to connect? This article will guide you through common troubleshooting steps and provide solutions to help you resolve these issues.

Unresolved ROAMING Issues with Reliance Jio Dialer

If you’re utilizing Reliance Jio mobile services while roaming, you might experience limited functionality, such as mobile data working fine but not being able to make or receive calls or SMS. This issue often arises when your device is set to prioritize data over voice calls, particularly in roaming conditions.

Try the following steps to resolve the issue:

Delete the APN settings and then manually add them. This often clears up any configuration issues that might be causing the problem. Check your notifications or the network settings on your device to ensure that VoLTE is enabled. VoLTE is the Voice over LTE technology that is essential for voice calls over 4G networks. Consider contacting Jio support for additional troubleshooting, as they might have specific recommendations or requirements for your device.

Call Drop Issues and VoLTE Unavailability

If you frequently experience call drop issues or the pop-up calling window unexpectedly disappears without initiating a call, even when you have a clear Jio network signal, it’s possible that your device does not support VoLTE. VoLTE (Voice over LTE) is a technology that allows you to make and receive calls over a 4G internet connection, rather than using traditional network resources.

Here’s a step-by-step process to check and resolve such issues:

Check if VoLTE is activated: Look for the VoLTE icon in your notification bar. If it is not displayed, it might indicate that VoLTE is not activated or supported by your device. Verify your network settings: Go to Settings > SIM Management > Jio 4G. Check the carrier name; if it shows Jio, your SIM is registered with Jio’s 4G network for both calls and data. Adjust Mobile Network Settings: Go to Settings > More > Mobile Networks. Check and adjust the settings such as Data Roaming, Preferred Network Type, and Network Operators. Disable Data Roaming temporarily and see if the issue is resolved. If Data Roaming is disabled, re-enable it, and then initiate a call to see if it works.

By following these steps, you can ensure that your Reliance Jio device is configured correctly to facilitate seamless voice calls and address any roaming-related issues.

Conclusion

Reliance Jio’s network supports VoLTE for enhanced call quality and better call reliability, but not all devices are VoLTE compatible. If you encounter issues with the dialer and calls, the steps outlined above should help you resolve them. If you still face problems, reaching out to Jio’s customer support can provide further assistance tailored to your specific device and situation.