Why Is My iPhone 12 Pro Max’s Screen Unresponsive and How to Fix It

Dealing with an unresponsive screen on an iPhone 12 Pro Max can be quite frustrating. Whether you're staring at a static screen or experiencing random touch sensitivity issues, identifying and fixing the problem is often the key to restoring your device's functionality. In this article, I'll guide you through the most common causes and solutions to ensure your iPhone 12 Pro Max is working optimally.

Causes of an Unresponsive Screen

There are several reasons why your iPhone 12 Pro Max's screen might be unresponsive:

Software Issues

Software malfunctions can disrupt proper functioning of the screen. Common culprits include:

App Crashes: Specific applications might crash and cause the entire screen to become unresponsive. iOS Bugs: Software glitches in the operating system can lead to responsiveness issues. Updates: An incomplete or problematic update can affect the screen's functionality.

Hardware Problems

Physical damage to the iPhone's internal components can also cause the screen to be unresponsive. The following hardware issues are particularly common:

Screen Damage: Cracks or water damage can impair touch responsiveness. Connector Issues: Loose or damaged internal connectors can disrupt the connection between the screen and the motherboard. Battery Issues: A failing battery may not provide enough power for the screen to function properly.

Environmental Factors

The environment in which your iPhone operates can also affect its screen performance:

Extreme Temperatures: Excessive heat or cold can influence screen performance. Moisture: Humidity or water exposure can lead to malfunctioning screens.

Screen Protector or Case

The accessories you use can also impact the touch sensitivity of your screen:

Interference: A poorly fitted screen protector or a case that presses on the screen can impede touch sensitivity.

Troubleshooting Steps

Here's what you can do to troubleshoot the issue:

Force Restart

Try restarting the device to see if the problem resolves itself:

Press and quickly release the Volume Up button. Press and quickly release the Volume Down button. Hold the Side button until the Apple logo appears.

Check for Updates

Ensure your iPhone's iOS is up to date:

Go to Settings. Tap General. Tap Software Update.

Remove Accessories

If you suspect that a screen protector or case is causing the issue, remove them:

Take off the case. Take off the screen protector.

Reset Settings

To reset system settings without losing your data, follow these steps:

Go to Settings. Tap General. Scroll down and tap Reset. Tap Reset All Settings.

Contact Support

If the issue persists, consider reaching out to Apple Support or visiting an Apple Store for professional assistance:

Apple Support:
Apple Store:

Note on Dropped and Spilled Devices

If you've recently dropped your iPhone, chances are a hardware problem may be to blame. However, slow apps and intermittent issues are usually software-related. A screen protector can also cause touch screen issues, so try removing it if you're experiencing trouble.

Remember, dealing with software issues is usually easier and less expensive than trying to pry off your screen. Therefore, we recommend starting with software fixes before moving on to hardware repairs if necessary.

If you need further assistance, feel free to reach out to me through my IG: @Fixitfelixbali.