Why Opt for Original Car Dealers for Repairs During Factory Warranty
When purchasing a new car, the warranty can often be a source of relief, knowing that any necessary repairs will be covered at no additional cost. However, not all dealers and repair shops can be relied upon to honor your factory warranty fully. Choosing the original car dealers for your repairs can provide significant advantages, especially if your car is still under factory warranty.
Original Parts vs. Inferior Knockoffs
One of the key benefits of using an original car dealership for repairs during your factory warranty is the use of genuine Original Equipment Manufacturer (OEM) parts. These parts are not only of higher quality but are also fully guaranteed. Unlike cheaper, inferior knockoff parts that can cause long-term issues, OEM parts are designed to work with the specific make and model of your car, ensuring optimal performance and reliability.
When repairs are made using OEM parts, any issues that arise within the coverage period of your warranty will be addressed, often without the need for you to pay extra fees. This means that, in the event of a malfunction, the dealer can replace the parts free of charge, as they are covered under the warranty.
Decoupling Blame and Accountability
Perhaps one of the more significant benefits of using an original dealership for repairs during your factory warranty is the lack of finger-pointing. If an issue arises, you won’t have to worry about the dealership blaming you for any parts or repairs. This can be particularly important if you have made some modifications to your car, as it can prevent potential disputes. Dealerships often cannot use your modifications as a reason to extend blame or charge you for additional repairs.
Case Study: Spark Plugs Under Warranty
For instance, I had a recent experience where a dealership claimed that I had used inferior spark plugs while the car was still under factory warranty. Due to this, they explained that the spark plugs were the reason for the car missing. However, upon replacing the spark plugs, the same issue persisted. The dealership then charged me $55 per plug for the replacement, a clear violation of the warranty terms.
The dealership’s actions went further; they refused to return the original spark plugs to me, even after I verified that they had been changed. This is a clear violation of the warranty agreement, which typically includes the return of parts removed for replacement or repair.
Understanding Factory Warranty Details
While most factory warranties provide significant coverage, it’s crucial to understand the terms and conditions thoroughly. Each manufacturer has different warranty terms and benefits, so do your research. For example, Cadillac, a premier American luxury brand, offers a 4-year/50,000-mile bumper-to-bumper coverage with no deductible. This includes courtesy transportation and roadside assistance. Furthermore, the powertrain warranty is extended for 6 years/70,000 miles, providing extensive coverage for the critical components of the car.
Additionally, many manufacturer warranties transfer to the next owner if the current owner sells the vehicle, as long as the warranty terms aren’t violated. Issues that could terminate a warranty include a salvage title, lack of maintenance, or improper use, or normal wear and tear items like tires, wipers, belts, hoses, etc. Some of these items may even have their own warranty.
Conclusion
Choosing to use the original car dealership for repairs during your factory warranty can bring peace of mind, knowing that you have access to high-quality OEM parts and a warranty that covers all the necessary repairs. By opting for the original dealership, you avoid potential financial setbacks, legal disputes, and the use of inferior parts that can harm your vehicle's performance and longevity.