iPhone 11: ‘Hey Siri’ Not Working? Troubleshooting and Solutions

Are you experiencing issues with your ‘Hey Siri’ command on your iPhone 11, running iOS 13.5.1? Don't worry, you are not alone. Many users have faced similar challenges. This article will guide you through the best practices and advanced troubleshooting steps to resolve the issue.

Common Issues with Hey Siri Command

Users often report that their ‘Hey Siri’ command does not work, despite following the recommendations on the Apple website. This can be due to various reasons, including outdated iOS, Siri settings issues, or hardware faults.

Step-by-Step Troubleshooting

Below are detailed steps to help you troubleshoot and resolve the issue with your ‘Hey Siri’ command:

Check Siri Settings

1. Go to Settings - Navigate to the Settings app on your iPhone 11 and scroll down to find the Siri option.

2. Ensure Siri is Enabled - If Siri is not already enabled, toggle the switch to turn it on. If Siri is already enabled, try disabling and re-enabling it.

3. Reset All Settings - If the issue persists, consider resetting all settings to default. Be aware that this will reset all your personalized settings, such as language and location settings.

4. Restart Your Device - A simple restart can often resolve temporary glitches. Press and hold the Power button until the "slide to power off" slider appears, then slide it to power off. Wait for 10 seconds and then turn the device back on.

For detailed visuals, you can watch this video to guide you through the process.

Update to iOS 13.6

If updating to the latest iOS 13.6 does not resolve the issue, you may need to take further action:

1. Check for Updates - Go to Settings rsaquo; General rsaquo; Software Update to check if there is a new iOS version available for your iPhone. If an update is available, follow the prompts to update to the latest version.

Contact Apple Support

2. Contact Apple Support - If all else fails, you might need to contact Apple for further assistance. Follow these steps:

a. Go to the Support tab on the Apple website.

b. Choose iPhone from the dropdown menu and follow the instructions for your issue. The support process may suggest taking your iPhone to an Apple Store or calling Apple Support.

c. Initiate a Call with Apple Support - Click the “Have Apple call me” button on the support webpage. Provide the phone number you wish to use and set the call to start “Now” if available. Your call will typically be answered within a minute or two, at which point you will be connected to an Apple specialist who can offer further assistance using remote diagnostics and screen sharing.

Conclusion

Following these steps should help you resolve the issue with your ‘Hey Siri’ command on your iPhone 11. Remember, if the problem persists, don’t hesitate to seek support from the expertise at Apple. Your device is in good hands!